How to chat with the Doctor or Radiologist


  1. Internet Browser used is Chrome”.
  2. Should be logged-in as a user for an Imaging Center.
  3. Email ID should be set in the user profile of the logged in user.
  4. At least one or more patient entries must exist in the system.


  1. If you are a new customer and have just signed-up for tele-radiology services, then Click on the “Search” button as shown below.Else, enter values for one or more fields like Patient Code, Patient Name, Modality, Date Range to help narrow the list of entries that will be retrieved. Then click on the “Search” button as shown below.
  1. You will get a list of entries that are displayed on your screen.
  1. Look for the “Chat” window on the lower right side of your browser.
  1. When you click on the “Chat” window you will see a list of Doctors who are online.
  1. Click on the name of the Doctor assigned to your patient’s case. Type in your query or comment in the chat window and hit the “Enter” key to send it to the Doctor. If the Doctor is available at the other end, you will receive their response in the same chat window.
  1. End of instructions.